Privacy Policy
Welcome to Aurora Osteopathy. Your privacy and the protection of your personal information are important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book appointments, or receive services including Osteopathy, Craniosacral Therapy, and Visceral Manipulation.
This policy is intended to comply with applicable privacy legislation in Ontario, including the Personal Health Information Protection Act, 2004 (PHIPA).
Information We Collect
We may collect personal information and personal health information including:
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth
- Emergency contact information
- Health history and intake information
- Appointment and treatment records
- Payment and billing information
- Communications submitted through forms, email, or phone
Information collected may be considered Personal Health Information (“PHI”) under PHIPA.
How We Collect Information
We collect information when you:
- Fill out a contact or intake form on our website
- Book an appointment through Jane App
- Communicate with us by email, phone, or website forms
- Attend appointments or treatments
- Subscribe to updates or newsletters (if applicable)
Use of Your Information
Your information is used to:
- Schedule and manage appointments
- Provide osteopathic and wellness services
- Maintain treatment records
- Communicate regarding appointments or care
- Process payments and insurance receipts
- Improve our website and services
- Comply with legal and regulatory obligations
We only collect information necessary to provide care and operate our practice responsibly.
Jane App Booking Platform
Appointments may be booked through Jane App, a third-party practice management and scheduling platform designed for healthcare practitioners.
When booking through Jane App, your information is collected and stored securely through their platform. Jane App maintains its own privacy and security standards, including safeguards intended to support PHIPA compliance in Ontario.
We encourage you to review Jane App’s privacy policies directly before booking appointments.
Consent
By providing your personal information, using our website, or booking services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations and reasonable notice.
Disclosure of Information
Your personal information will not be sold or shared with third parties except:
- When required to provide healthcare services
- When required by law
- For billing or payment processing purposes
- With your express consent
- Where disclosure is necessary to reduce or prevent serious harm
We limit disclosure to only what is necessary and appropriate under applicable law.
Data Security
We take reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, theft, misuse, or disclosure.
Security measures may include:
- Password-protected systems
- Encrypted digital platforms
- Secure cloud-based record management
- Restricted access to records
While we strive to protect your information, no method of electronic transmission or storage can be guaranteed completely secure.
Retention of Records
Health records and related documentation are retained in accordance with Ontario regulatory and legal requirements.
When records are no longer required, they are securely destroyed or permanently deleted.
Website Analytics & Cookies
Our website may use cookies or analytics tools to improve website functionality and user experience. These tools may collect non-identifying information such as:
- Browser type
- Device information
- Pages visited
- Time spent on the site
You may disable cookies through your browser settings.
Your Rights
Under applicable privacy legislation, you may have the right to:
- Access your personal information
- Request corrections to your records
- Withdraw consent for certain uses
- Request information about how your data is handled
- File a privacy complaint
Requests may be submitted using the contact information below.
Third-Party Links
Our website may contain links to external websites or platforms. We are not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
Aurora Osteopathy may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.
Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Aurora Osteopathy
Phone: 905-717-1128
Address: Aurora Medical Centre, 15017 Yonge Street, Suite 106, Aurora, Ontario, L4G 1B9
